Privacy Policy

Introduction and Organisational Matters

We at AV Labs UG (haftungsbeschränkt) i.G. strive to serve our customers and contacts in the best possible way. Part of our commitment is the responsible handling of personal data collected via our website friseurtelefon.de and all associated interactions. Our main objectives in processing this information are:

• Improving the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to enquiries or service requests.
• Improving our products and services to meet the evolving needs of our users.
• Carrying out necessary business operations, such as invoicing and account management.

It is one of our principles to process personal data while safeguarding privacy and security as far as possible. We comply with all relevant regulations and guidelines to ensure that the data we process is protected against unauthorised access, disclosure, alteration and destruction. Our practices are designed to protect the confidentiality and integrity of your personal data while providing, in the best possible way, the services you expect from us.

We have not appointed a designated Data Protection Officer (DPO), but we remain fully committed to your data protection concerns. Should you have any questions or need further information about how we manage personal data, please feel free to contact us at hallo@friseurtelefon.de or +49 3083794022.

Your privacy is a priority for us. We are committed to processing your personal data transparently and with due regard for your security. This commitment also extends to our cooperation with third-party providers who process personal data on our behalf, e.g. when sending invoices. Rest assured that all activities are carried out in strict compliance with applicable data protection laws.

Scope and Application

Our privacy policy is designed to protect the personal data of all our stakeholders, including visitors to our website, registered users and customers. Whether you are simply browsing our website friseurtelefon.de, using our services as a registered user or working with us as a valued customer, we ensure that your personal data is processed in compliance with the highest data protection and security standards. This privacy policy sets out our practices and your rights in relation to personal data.

Data Storage and Protection

Data Storage

Personal data is stored on secure servers. For services that require international data transfers, we ensure that these transfers comply with all applicable laws and maintain data protection standards equivalent to those at our main location.

Data hosting partners: We work with reputable data hosting providers who have committed to applying state-of-the-art security measures. These partners are selected on the basis of their compliance with strict data protection standards.

Data Processing Agreements

When we share your data with third-party providers, we do so under the protection of data processing agreements that ensure your information is managed in accordance with the GDPR and other relevant data protection laws. These agreements require third parties to implement appropriate technical and organisational measures to ensure the security of your data.

Transparency and Control

We believe in transparency and in your having control over your personal data. You will always be informed of any material changes to our sharing practices and, where applicable, will have the option to consent to these changes.

Your trust matters to us, and we strive to ensure that your personal data is only shared in accordance with this statement and where there is a legitimate reason to do so. If you have any questions or concerns regarding the sharing and disclosure of personal data, please contact us at hallo@friseurtelefon.de or +49 3083794022.

User Rights and Choices

At AV Labs UG (haftungsbeschränkt) i.G., we acknowledge and respect your rights regarding your personal data, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to ensuring that you can exercise your rights effectively. Below is an overview of your rights and how you can exercise them:

Your Rights

• Right of access by the data subject (Art. 15 GDPR): You have the right to request access to the personal data we hold about you and to obtain information about how we process it.
• Right to rectification (Art. 16 GDPR): If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request its rectification or completion.
• Right to erasure (“right to be forgotten”) (Art. 17 GDPR): You have the right to request the erasure of your personal data where, among other things, it is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to data portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit that data to another controller.
• Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal data under certain conditions, including processing for direct marketing.
• Right to withdraw consent (Art. 7(3) GDPR): Where the processing of your personal data is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to lodge a complaint with a supervisory authority (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

Exercising Your Rights

To exercise any of these rights, please contact us at hallo@friseurtelefon.de or +49 3083794022. We will respond to your request in accordance with applicable data protection laws and within the time limits prescribed by those laws. Please note that in some cases we may need to verify your identity to ensure the security of your personal data.

We strive to make it easy for you to exercise your rights and to ensure that you have full control over your personal data. If you have any questions or concerns about how your personal data is handled, please do not hesitate to get in touch with us.

Cookies and Tracking Technologies

We at AV Labs UG (haftungsbeschränkt) i.G. value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website friseurtelefon.de. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, improving your user experience and providing insights that help us improve.

Understanding cookies and tracking technologies:

Cookies are small files placed on your device that allow us to store your preferences and collect information about your use of the website. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our website and which pages you visit.

How we use these technologies:

• Essential cookies: Necessary for the functionality of the website, e.g. authentication and security. They do not require consent.
• Performance and analytics cookies: These collect information about how visitors use our website, which pages are visited most often and whether error messages are received from websites. These cookies help us improve our website.
• Functional cookies: Enable enhanced functionality and personalisation of the website, e.g. storing your preferences.
• Advertising and targeting cookies: Used to deliver advertising that is relevant to you and your interests. They are also used to limit the number of ads you see and to measure the effectiveness of the advertising campaign.

Your choices and consent:

On your first visit to our website, you will be shown a banner on which you can give your consent to cookies:

• Accept all cookies: You consent to the use of all cookies and tracking technologies.
• Reject non-essential cookies: Only essential cookies are used to provide you with necessary website functions.
• Customise your preferences: Choose which categories of cookies you wish to allow.

Changes to our use of cookies:

We may update our use of cookies and tracking technologies to improve our services or to meet legal requirements. We will inform you of any material changes and, where applicable, obtain your consent.

For more detailed information about the cookies we use, their purposes and how you can manage your settings, please see our detailed cookie statement at https://friseurtelefon.de/cookie-policy.

Should you have any questions or concerns about our use of cookies and tracking technologies, please do not hesitate to contact us at hallo@friseurtelefon.de or +49 3083794022. Your privacy and the integrity of your personal data are of the utmost importance to us.

Testing the Virtual Phone Reception

On our website we offer a feature for testing a virtual phone reception. After providing the necessary data, you will receive a call from our virtual phone reception. The test call is recorded for quality-improvement purposes. When using the service, data transfers to third countries may also occur.

Data collected and processed:

• Identification data
• Company
• Contact data
• Information you transmit by voice to the virtual phone reception

Legal basis:

• Legitimate interest on the basis of Art. 6(1)(f) GDPR
• Data Privacy Framework
• Standard Contractual Clauses

Processors involved:

• Twilio Ireland Limited, 25-28 North Wall Quay, D01 H104 Dublin, Ireland
• Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016, United States
• Deepgram, Inc., 548 Market St, Suite 25104, San Francisco, CA 94104-5401, United States
• OpenAI, L.L.C., 3180 18th St San Francisco, CA 94110, United States

Further information:

Interest based on the legal basis: provision and testing of the offered service.

When using the virtual phone reception, we ask you not to transmit any special categories of personal data. These categories include, among others, the following data:

• Ethnic origin.
• Political opinions.
• Religious or philosophical beliefs.
• Trade union membership.
• Genetic data.
• Biometric data.
• Health data.
• Data concerning sex life or sexual orientation.

You can avoid the collection of your data by not using the test service.